Digital Governance in Public Services
Science & Technology
- PYQs8
- Articles1
Background
UPSC emphasizes the role of technology in governance, its potential for improving public service delivery, and the associated challenges like data privacy, cybersecurity, and ensuring equitable access. It also touches upon federal structure implications for interoperability.
Digital governance involves the application of information and communication technologies (ICTs) to deliver government services, exchange information, communicate transactions, and integrate various stand-alone systems and services, aiming for efficiency, transparency, and accountability in public administration.
Facts & tables
- Core Components
- Requires state-managed databases, real-time access for stakeholders, and interoperable software and scanning infrastructure across states.
- Data Security
- Handling sensitive information, such as prescription data for controlled substances, necessitates a robust digital governance layer for privacy and security.
- Implementation Challenges
- Includes IT integration, ensuring accessibility for all users (e.g., pharmacists, consumers), and addressing the compliance burden on MSMEs.
- Objective
- Aims to improve service delivery, enhance transparency, and strengthen regulatory enforcement through technological solutions.
| Type | Reference |
|---|---|
| Conceptual area | Governance & Regulation |
| Conceptual area | Information Technology |
| Body | Role |
|---|---|
| Health Ministry | Implementing digital system |
Prelims angle
Prelims angle: Multi-statement analysis
Prelims angle: Policy measures
- Utilizes ICT for government services.
- Requires real-time, interoperable databases.
- Crucial for sensitive data handling (e.g., prescription data).
- Aims for efficiency, transparency, and accountability.
- Faces challenges in IT integration and infrastructure.
| Year | Framing tags |
|---|---|
| 2026 | Multi-statement analysis, Conceptual understanding |
| 2026 | Statement-based questions, Factual recall |
| 2026 | Multi-statement analysis, Factual recall |
| 2024 | Statement-based questions, Multi-statement analysis |
| 2022 | Multi-statement analysis, Conceptual understanding |
| 2018 | Multi-statement analysis, Policy measures |
| 2017 | Factual recall, Multi-statement analysis |
| 2016 | Statement-based questions, Factual recall |
Timeline
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Governance & Regulation
Conceptual area
-
Information Technology
Conceptual area
-
Prelims 2016
Statement-based questions, Factual recall
-
Prelims 2017
Factual recall, Multi-statement analysis
-
Prelims 2018
Multi-statement analysis, Policy measures
-
Prelims 2022
Multi-statement analysis, Conceptual understanding
-
Prelims 2024
Statement-based questions, Multi-statement analysis
-
Prelims 2026
Multi-statement analysis, Conceptual understanding
-
Prelims 2026
Statement-based questions, Factual recall
-
Prelims 2026
Multi-statement analysis, Factual recall
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Buyer Beware: The Hindu Editorial on the QR code-based drug traceability framework
The application of digital technologies like QR codes and integrated databases for public service delivery, requiring robust infrastructure, interoperability across states, and a secure digital governance framework, especially for sensitive data, to enhance efficiency and transparency.
See also
Past papers
2016–2026 · 8 questions
In the news
Buyer Beware: The Hindu Editorial on the QR code-based drug traceability framework
The application of digital technologies like QR codes and integrated databases for public service delivery, requiring robust infrastructure, interoperability across states, and a secure digital governance framework, especially for sensitive data, to enhance efficiency and transparency.
Try these PYQs
Which of the following is/are the aim/aims of "Digital India" Plan of the Government of India?
1. Formation of India's own Internet companies like China did.
2. Establish a policy framework to encourage overseas multinational corporations that collect Big Data to build their large data centres within our national geographical boundaries.
3. Connect many of our villages to the Internet and bring Wi-Fi to many of our school, public places and major tourist centres
Select the correct answer using the code given below
* Statement 1 is not correct: The formation of India’s own internet companies, similar to China’s approach, is not an aim of the Digital India programme. The initiative focuses on creating digital infrastructure, providing digital services, and promoting digital literacy — not establishing government-backed internet firms. * Statement 2 is not correct: The Digital India plan does not include any policy framework to attract foreign multinational corporations to build data centres in India. While data localisation and data centre policies have emerged later under different frameworks, they are not part of the original Digital India objectives. * Statement 3 is correct: One of the key aims of Digital India is to connect villages through broadband and to provide Wi-Fi access in schools, public places, and tourist centres. This is part of its core pillars like Broadband Highways, Public Internet Access Programme, and Early Harvest Programmes.
Consider the following statements with reference to the Sagarmala Programme of the Government of India :
I. The Sagarmala Programme seeks to achieve port-led economic growth through cost-effective and sustainable coastal infrastructure.
II. The success of the Sagarmala Programme is reflected in significant growth in coastal and inland waterway shipping, along with improved global port rankings.
III. Sagarmala 2.0 aims to position India as a global maritime innovation hub aligned with Atmanirbhar Bharat and Viksit Bharat 2047 visions.
Which of the following relationships among the above statements is/are correct ?
1. Statement II validates the effectiveness of the strategies envisioned in statement I.
2. Statement III extends the objectives of statement I by embedding them into a future-oriented innovation framework.
3. Statement I contradicts statement III by focusing only on traditional infrastructure instead of modern innovation.
Select the answer using the code given below :
Relationship 1 is Correct: Statement I outlines the core objective of the Sagarmala Programme, launched in 2015, which is port-led economic development through cost-effective and sustainable coastal infrastructure. Statement II provides empirical evidence of its success, such as the 118% growth in coastal shipping, a 700% surge in inland waterway cargo movement, and improved global port rankings (with nine Indian ports now in the global top 100). Thus, the tangible achievements in Statement II directly validate the effectiveness of the foundational strategies mentioned in Statement I. Relationship 2 is Correct: Statement III highlights the goals of Sagarmala 2.0, which focuses on smart ports, green shipping, and positioning India as a global maritime innovation hub aligned with the Viksit Bharat 2047 and Atmanirbhar Bharat visions. This acts as an evolutionary extension of the foundational infrastructure goals in Statement I, embedding them into a broader, future-oriented innovation framework rather than replacing them. Relationship 3 is Incorrect: Statement I does not contradict Statement III. The initial focus on traditional and sustainable coastal infrastructure in the original Sagarmala Programme serves as the necessary physical base upon which the modern innovation and technology-driven goals of Sagarmala 2.0 are built. The two phases are complementary and represent a progressive policy evolution, not a contradiction. Therefore, relationships 1 and 2 are correct, making Option B the correct choice.
Consider the following statements about Mission Sudarshan Chakra of India:
1. It aims to enhance India's air defence, ballistic missile defence and aerial offensive capabilities.
2. This Mission is being designed to enhance rapid, precise, and powerful defence responses, reinforcing India's strategic autonomy.
3. One of the aims of this Mission is to cover all public places of India by an expanded nationwide security shield by 2035.
Which of the statements given above is/are correct?
Statement 1 is Correct: Mission Sudarshan Chakra is designed as a multi-domain security umbrella. It explicitly aims to enhance India's air defence, ballistic missile defence, and aerial offensive capabilities, acting as both a defensive shield and an offensive sword. Statement 2 is Correct: The mission integrates advanced technologies like AI, space-based sensors, and directed energy weapons to ensure rapid, precise, and powerful defence responses. This indigenous development (incorporating projects like Project Kusha) is specifically aimed at reinforcing India's strategic autonomy and self-reliance in the defence sector. Statement 3 is Correct: A major distinguishing feature of this initiative is its expanded scope. Announced as a 10-year national security initiative, a stated goal of the mission is to bring all public places (including hospitals, railways, and religious/cultural sites) under an expanded nationwide security shield by 2035, moving beyond the conventional protection of just military and strategic installations. Therefore, the correct option is A.
In India, it is legally mandatory for which of the following to report on cybersecurity incidents?
1. Service providers
2. Data centres
3. Body corporate
Select the correct answer using the code given below:
In India, section 70-B of the Information Technology Act, 2000 (the IT Act) gives the Central Government the power to appoint an agency of the government to be called the Indian Computer Emergency Response Team. Further, it is legally mandatory for service providers, data centres and body corporates to report on cybersecurity incidents as outlined in the Information Technology (The Indian Computer Emergency Response Team and Manner of Performing Functions and Duties) Rules, 2013, which were notified under the Information Technology Act, 2000.
Regarding ‘DigiLocker’, sometimes seen in the news, which of the following statements is/are correct?
1. It is a digital locker system offered by the Government under Digital India Programme.
2. It allows you to access your e-documents irrespective of your physical location.
Select the correct answer using the code given below
Statement 1 is correct: DigiLocker is a cloud-based digital locker system launched by the Government of India under the Digital India Programme. Its primary objective is to reduce reliance on physical documents by providing secure digital storage and access to e-documents issued by government departments, educational institutions, and other entities. Statement 2 is correct: DigiLocker enables users to access their electronic documents (e-documents) anytime, anywhere, provided they have an internet connection. This enhances convenience, eliminates the need to carry physical documents, and ensures secure and verifiable digital storage. Therefore, both statements are correct.
Show 3 more PYQs
With reference to the Digital India Land Records Modernisation Programme, consider the following statements :
1. To implement the scheme, the Central Government provides 100% funding.
2. Under the Scheme, Cadastral Maps are digitised.
3. An initiative has been undertaken to transliterate the Records of Rights from local language to any of the languages recognized by the Constitution of India.
Which of the statements given above are correct?
* Statement 1: Correct. The Digital India Land Records Modernisation Programme (DILRMP) is 100% centrally funded by the Central Government for Union Territories and North-Eastern States. For other states, the funding pattern may vary, but it largely involves central assistance for implementing the scheme. * Statement 2: Correct. Cadastral Maps (detailed maps showing boundaries of individual land parcels) are being digitized under the scheme. This aims to create accurate digital land records, enabling better governance and reduced disputes. * Statement 3: Correct. An initiative has been undertaken to transliterate Records of Rights (RoR) from local languages into languages recognized by the Constitution of India. This improves accessibility and ensures land records are understood by a wider audience.
Which of the following statements with regard to the National Quantum Mission (NQM) is/are correct?
1. It aims at developing intermediate-scale quantum computers with 50-1000 physical qubits.
2. Its implementation includes setting up of four Thematic Hubs (T-Hubs) in academic and national R&D institutes across India.
Select the answer using the code given below:
Statement 1 is Correct: The National Quantum Mission (NQM) aims to develop intermediate-scale quantum computers with 50 to 1000 physical qubits within 8 years. Specifically, it targets 50–100 physical qubits in 5 years and scales up to 50–1000 physical qubits in 8 years using platforms like superconducting and photonic technology. Statement 2 is Correct: The implementation of the mission explicitly includes the establishment of four Thematic Hubs (T-Hubs) in top academic and national R&D institutes across India. These hubs focus on distinct technology verticals: Quantum Computing (led by IISc Bengaluru), Quantum Communication (led by IIT Madras), Quantum Sensing & Metrology (led by IIT Bombay), and Quantum Materials & Devices (led by IIT Delhi). Therefore, both statements are correct.
With reference to Web 3-0, consider the following statements :
1. Web 3-0 technology enables people to control their own data.
2. In Web 3-0 world, there can be blockchain based social networks.
3. Web 3-0 is operated by users collectively rather than a corporation.
Which of the statements given above are correct?
Statement 1 is correct. A key aspect of Web 3.0 is the concept of decentralization, where users have more control and ownership over their personal data, rather than having it stored and controlled by centralized platforms. Statement 2 is correct. Blockchain technology is a core component of Web 3.0, and it can enable the creation of decentralized, user-owned social networks and platforms. Statement 3 is correct. The decentralized nature of Web 3.0 means that it is not controlled by a single corporation or entity, but rather operated and maintained collectively by the users and participants in the network. Therefore, all three statements regarding Web 3.0 are correct.