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Digital Governance in Public Services

Science & Technology

  • PYQs8
  • Articles1
I

Background

UPSC emphasizes the role of technology in governance, its potential for improving public service delivery, and the associated challenges like data privacy, cybersecurity, and ensuring equitable access. It also touches upon federal structure implications for interoperability.

Digital governance involves the application of information and communication technologies (ICTs) to deliver government services, exchange information, communicate transactions, and integrate various stand-alone systems and services, aiming for efficiency, transparency, and accountability in public administration.

II

Facts & tables

Core Components
Requires state-managed databases, real-time access for stakeholders, and interoperable software and scanning infrastructure across states.
Data Security
Handling sensitive information, such as prescription data for controlled substances, necessitates a robust digital governance layer for privacy and security.
Implementation Challenges
Includes IT integration, ensuring accessibility for all users (e.g., pharmacists, consumers), and addressing the compliance burden on MSMEs.
Objective
Aims to improve service delivery, enhance transparency, and strengthen regulatory enforcement through technological solutions.
Static syllabus anchors
Type Reference
Conceptual area Governance & Regulation
Conceptual area Information Technology
Institutions & roles
Body Role
Health Ministry Implementing digital system
III

Prelims angle

Prelims angle: Multi-statement analysis

Prelims angle: Policy measures

  • Utilizes ICT for government services.
  • Requires real-time, interoperable databases.
  • Crucial for sensitive data handling (e.g., prescription data).
  • Aims for efficiency, transparency, and accountability.
  • Faces challenges in IT integration and infrastructure.
High-confidence PYQ links
Year Framing tags
2026 Multi-statement analysis, Conceptual understanding
2026 Statement-based questions, Factual recall
2026 Multi-statement analysis, Factual recall
2024 Statement-based questions, Multi-statement analysis
2022 Multi-statement analysis, Conceptual understanding
2018 Multi-statement analysis, Policy measures
2017 Factual recall, Multi-statement analysis
2016 Statement-based questions, Factual recall

Timeline

  1. Governance & Regulation

    Conceptual area

  2. Information Technology

    Conceptual area

  3. Prelims 2016

    Statement-based questions, Factual recall

  4. Prelims 2017

    Factual recall, Multi-statement analysis

  5. Prelims 2018

    Multi-statement analysis, Policy measures

  6. Prelims 2022

    Multi-statement analysis, Conceptual understanding

  7. Prelims 2024

    Statement-based questions, Multi-statement analysis

  8. Prelims 2026

    Multi-statement analysis, Conceptual understanding

  9. Prelims 2026

    Statement-based questions, Factual recall

  10. Prelims 2026

    Multi-statement analysis, Factual recall

  11. Buyer Beware: The Hindu Editorial on the QR code-based drug traceability framework

    The application of digital technologies like QR codes and integrated databases for public service delivery, requiring robust infrastructure, interoperability across states, and a secure digital governance framework, especially for sensitive data, to enhance efficiency and transparency.

See also

Digital Governance in Public Services
Digital Public Infrastructure (DPI) and AI Adoption

Past papers

In the news

Try these PYQs

UPSC Prelims 2018 medium Social Issues & Schemes Open full page

Which of the following is/are the aim/aims of "Digital India" Plan of the Government of India?
1. Formation of India's own Internet companies like China did.
2. Establish a policy framework to encourage overseas multinational corporations that collect Big Data to build their large data centres within our national geographical boundaries.
3. Connect many of our villages to the Internet and bring Wi-Fi to many of our school, public places and major tourist centres

Select the correct answer using the code given below

UPSC Prelims 2026 medium Economy Open full page

Consider the following statements with reference to the Sagarmala Programme of the Government of India :

I. The Sagarmala Programme seeks to achieve port-led economic growth through cost-effective and sustainable coastal infrastructure.
II. The success of the Sagarmala Programme is reflected in significant growth in coastal and inland waterway shipping, along with improved global port rankings.
III. Sagarmala 2.0 aims to position India as a global maritime innovation hub aligned with Atmanirbhar Bharat and Viksit Bharat 2047 visions.

Which of the following relationships among the above statements is/are correct ?

1. Statement II validates the effectiveness of the strategies envisioned in statement I.
2. Statement III extends the objectives of statement I by embedding them into a future-oriented innovation framework.
3. Statement I contradicts statement III by focusing only on traditional infrastructure instead of modern innovation.

Select the answer using the code given below :

UPSC Prelims 2026 medium Science & Technology Open full page

Consider the following statements about Mission Sudarshan Chakra of India:

1. It aims to enhance India's air defence, ballistic missile defence and aerial offensive capabilities.
2. This Mission is being designed to enhance rapid, precise, and powerful defence responses, reinforcing India's strategic autonomy.
3. One of the aims of this Mission is to cover all public places of India by an expanded nationwide security shield by 2035.

Which of the statements given above is/are correct?

UPSC Prelims 2017 hard Science & Technology Open full page

In India, it is legally mandatory for which of the following to report on cybersecurity incidents?

1. Service providers
2. Data centres
3. Body corporate

Select the correct answer using the code given below:

UPSC Prelims 2016 easy Science & Technology Open full page

Regarding ‘DigiLocker’, sometimes seen in the news, which of the following statements is/are correct?
1. It is a digital locker system offered by the Government under Digital India Programme.
2. It allows you to access your e-documents irrespective of your physical location.

Select the correct answer using the code given below

Show 3 more PYQs
UPSC Prelims 2024 medium Social Issues & Schemes Open full page

With reference to the Digital India Land Records Modernisation Programme, consider the following statements :

1. To implement the scheme, the Central Government provides 100% funding.
2. Under the Scheme, Cadastral Maps are digitised.
3. An initiative has been undertaken to transliterate the Records of Rights from local language to any of the languages recognized by the Constitution of India.

Which of the statements given above are correct?

UPSC Prelims 2026 medium Science & Technology Open full page

Which of the following statements with regard to the National Quantum Mission (NQM) is/are correct?

1. It aims at developing intermediate-scale quantum computers with 50-1000 physical qubits.
2. Its implementation includes setting up of four Thematic Hubs (T-Hubs) in academic and national R&D institutes across India.

Select the answer using the code given below:

UPSC Prelims 2022 medium Science & Technology Open full page

With reference to Web 3-0, consider the following statements :

1. Web 3-0 technology enables people to control their own data.
2. In Web 3-0 world, there can be blockchain based social networks.
3. Web 3-0 is operated by users collectively rather than a corporation.

Which of the statements given above are correct?