Phase IFoundation
Background
Overview
These regulations are crucial for consumer protection in an essential service, promoting fair practices, and ensuring the reliability of digital infrastructure, which impacts economic activity, social inclusion, and the overall welfare of citizens.
Quality of Service (QoS) regulations in telecommunications are a set of performance benchmarks and standards mandated by regulatory authorities like TRAI to ensure that telecom and broadband service providers deliver a minimum acceptable level of service quality to consumers. These regulations cover aspects like network availability, call drop rates, data speeds, and customer support.