PARLIAMENT QUESTION: CPGRAMS & DIGITAL PENSION REFORMS

The article details several government initiatives aimed at strengthening public grievance redressal and digital pension reforms. Key systems include CPGRAMS for general public grievances, with reforms like reduced redressal timelines and a new AI-enabled chatbot 'Samadhan Didi'. For central government civilian employees, 'Bhavishya' is an online pension sanction and payment tracking system, 'Jeevan Pramaan' facilitates digital life certificate submission via Aadhaar, and 'CPENGRAMS' addresses pension-related grievances. These reforms emphasize efficiency, transparency, accountability, and the use of emerging information technologies to improve public service delivery.