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Digital Public Infrastructure (DPI) and E-governance Initiatives

Science & Technology

  • PYQs8
  • Articles1
I

Background

E-governance is crucial for administrative reforms, improving service delivery, transparency, and accountability (GS2). DPI is a key pillar of India's digital transformation and economic growth (GS3).

Digital Public Infrastructure (DPI) refers to shared digital systems that are secure and interoperable, enabling the delivery of public and private services. E-governance initiatives leverage information and communication technologies to improve government services, enhance transparency, and promote citizen participation.

II

Facts & tables

RailOne App
Unified platform for all Indian Railways public-facing services (reserved/unreserved/platform ticketing, train/PNR enquiry, RailMadad).
RailMadad
Integrated grievance redressal mechanism with multiple channels (Helpline-139, Web, App, SMS) and automated escalation.
Aadhaar Authentication
Mandatory for Tatkal ticket booking to prevent fraud, ensure uniqueness, and enhance transparency.
Impact & Adoption
Over 4.55 crore downloads of RailOne App, booking ~9.65 lakh tickets daily. RailMadad resolved 89.49% cases with excellent/satisfactory feedback in FY 2025-26.
Static syllabus anchors
Type Reference
Conceptual area E-governance
Conceptual area Digital India
Institutions & roles
Body Role
Indian Railways Implements
III

Prelims angle

Prelims angle: Conceptual understanding

Prelims angle: Multi-statement analysis

  • DPI: Shared digital systems for public/private services.
  • RailOne App: Unified platform for IR services.
  • RailMadad: Integrated grievance redressal.
  • Aadhaar for Tatkal: Fraud prevention, transparency.
  • Enhances citizen convenience, transparency, efficiency.
High-confidence PYQ links
Year Framing tags
2026 Statement-based questions, Factual recall
2024 Definition-based questions, Terminology-based question
2022 Multi-statement analysis, Factual recall
2020 Terminology-based question, Factual recall
2018 Conceptual understanding, Multi-statement analysis
2018 Multi-statement analysis, Policy measures
2016 Statement-based questions, Factual recall
2016 Definition-based questions, Terminology-based question

Timeline

  1. E-governance

    Conceptual area

  2. Digital India

    Conceptual area

  3. Prelims 2016

    Statement-based questions, Factual recall

  4. Prelims 2016

    Definition-based questions, Terminology-based question

  5. Prelims 2018

    Conceptual understanding, Multi-statement analysis

  6. Prelims 2018

    Multi-statement analysis, Policy measures

  7. Prelims 2020

    Terminology-based question, Factual recall

  8. Prelims 2022

    Multi-statement analysis, Factual recall

  9. Prelims 2024

    Definition-based questions, Terminology-based question

  10. Prelims 2026

    Statement-based questions, Factual recall

  11. RailOne App Gains Widespread Popularity Among Passengers with 4.55 Crore Downloads and Average Daily Ticket Bookings of 9.65 Lakh

    DPI and e-governance initiatives like RailOne and RailMadad demonstrate the government's commitment to leveraging technology for citizen convenience, efficient service delivery, and robust grievance redressal, with measures like Aadhaar authentication enhancing security and fairness.

See also

Digital Public Infrastructure (DPI) and E-governance Initiatives
Cybersecurity Frameworks and Measures for Critical Digital Infrastructure

Past papers

In the news

Try these PYQs

UPSC Prelims 2018 medium Science & Technology Open full page

The identity platform `Aadhaar' provides open "Application Programming Interfaces (APIs)". What does it imply?
1. It can be integrated into any electronic device.
2. Online authentication using iris is possible.

Which of the statements given above is/are correct?

UPSC Prelims 2022 medium Indian Polity Open full page

Consider the following

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2. CoWIN
3. Digi Locker
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Which of the above are built on top of open-source digital platforms?

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Which of the following is/are the aim/aims of "Digital India" Plan of the Government of India?
1. Formation of India's own Internet companies like China did.
2. Establish a policy framework to encourage overseas multinational corporations that collect Big Data to build their large data centres within our national geographical boundaries.
3. Connect many of our villages to the Internet and bring Wi-Fi to many of our school, public places and major tourist centres

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UPSC Prelims 2026 medium Science & Technology Open full page

Consider the following statements about Mission Sudarshan Chakra of India:

1. It aims to enhance India's air defence, ballistic missile defence and aerial offensive capabilities.
2. This Mission is being designed to enhance rapid, precise, and powerful defence responses, reinforcing India's strategic autonomy.
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Which of the statements given above is/are correct?

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UPSC Prelims 2016 easy Science & Technology Open full page

Regarding ‘DigiLocker’, sometimes seen in the news, which of the following statements is/are correct?
1. It is a digital locker system offered by the Government under Digital India Programme.
2. It allows you to access your e-documents irrespective of your physical location.

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UPSC Prelims 2024 easy Science & Technology Open full page

Which one of the following words/phrases is most appropriately used to denote “an interoperable network of 3D virtual worlds that can be accessed simultaneously by millions of users, who can exert property rights over virtual items"?

UPSC Prelims 2016 medium Economy Open full page

The term ‘Core Banking Solution’ is sometimes seen in the news. Which of the following statements best describes/describe this term?
1. It is networking of a bank’s branches which enables customers to operate their accounts from any branch of the bank on its network regardless of where they open their accounts.
2. It is an effort to increase RBI’s control over commercial banks through computerization.
3. It is a detailed procedure by which a bank with huge non-performing assets is taken over by another bank.

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