Phase IFoundation
Background
Overview
UPSC emphasizes good governance, citizen-centric administration, and effective public service delivery. Grievance redressal is a core component of these, relevant for GS2 (Governance, Social Justice).
Grievance redressal mechanisms are institutional frameworks and processes established by governments to address complaints and concerns raised by citizens against public services or administrative actions. They are crucial for ensuring accountability, transparency, and citizen satisfaction in governance.