Grievance Redressal Mechanisms
Social Justice & Development
- PYQs8
- Articles1
Background
UPSC emphasizes good governance, citizen-centric administration, and effective public service delivery. Grievance redressal is a core component of these, relevant for GS2 (Governance, Social Justice).
Grievance redressal mechanisms are institutional frameworks and processes established by governments to address complaints and concerns raised by citizens against public services or administrative actions. They are crucial for ensuring accountability, transparency, and citizen satisfaction in governance.
Facts & tables
- Objective
- Aims to resolve citizen complaints against government bodies.
- Impact
- Enhances public trust and administrative efficiency.
- Forms
- Can be online (e.g., CPGRAMS) or offline (e.g., special campaigns, public hearings).
- Significance
- Essential for effective implementation of welfare schemes.
| Type | Reference |
|---|---|
| Conceptual area | Public Administration |
| Conceptual area | Good Governance |
| Body | Role |
|---|---|
| Ministry of Parliamentary Affairs | Organizes/facilitates specific campaigns |
| Department of Administrative Reforms and Public Grievances (DARPG) | Nodal agency for public grievance redressal |
Prelims angle
Prelims angle: Conceptual understanding
Prelims angle: Terminology-based question
- Ensures accountability and transparency in public administration.
- Resolves citizen complaints against government services.
- Crucial for effective implementation of welfare schemes.
- Examples include CPGRAMS, Lokpal, Lokayukta, special campaigns.
- Promotes citizen-centric governance.
| Year | Framing tags |
|---|---|
| 2026 | Conceptual understanding, Terminology-based question |
| 2026 | Multi-statement analysis, Factual recall |
| 2024 | Multi-statement analysis, Factual recall |
| 2024 | Factual recall, Conceptual understanding |
| 2023 | Multi-statement analysis, Policy measures |
| 2023 | Statement-based questions, Multi-statement analysis |
| 2017 | Statement-based questions, Factual recall |
| 2016 | Multi-statement analysis, Factual recall |
Timeline
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Public Administration
Conceptual area
-
Good Governance
Conceptual area
-
Prelims 2016
Multi-statement analysis, Factual recall
-
Prelims 2017
Statement-based questions, Factual recall
-
Prelims 2023
Multi-statement analysis, Policy measures
-
Prelims 2023
Statement-based questions, Multi-statement analysis
-
Prelims 2024
Multi-statement analysis, Factual recall
-
Prelims 2024
Factual recall, Conceptual understanding
-
Prelims 2026
Conceptual understanding, Terminology-based question
-
Prelims 2026
Multi-statement analysis, Factual recall
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Ministry of Parliamentary Affairs holds Special Campaign 3.0
Systems designed to address public complaints against government services, vital for accountability, transparency, and citizen satisfaction in governance.
See also
Past papers
2016–2026 · 8 questions
In the news
Ministry of Parliamentary Affairs holds Special Campaign 3.0
Systems designed to address public complaints against government services, vital for accountability, transparency, and citizen satisfaction in governance.
Try these PYQs
Mr. X, a senior officer, was overseeing a critical vaccination programme during a pandemic. He found that a private service provider responsible for vaccine distribution was compromising on quality to make profits. Despite immense pressure to manage the issue due to vested interests, he raised his voice based on the principles of public administration which he learnt during various training programmes attended across his career. He reported the issue to the appropriate vigilance authority and halted the contract to ensure citizen welfare.
Which one among the following principles of public administration was most strongly demonstrated by Mr. X's actions?
Accountability is the obligation of public officials to take responsibility for their actions, ensure transparency, and answer to oversight bodies (such as vigilance authorities). It involves actively protecting the public interest, reporting misconduct, and ensuring that private contractors utilizing public funds adhere to strict quality and ethical standards. By reporting the compromised vaccine distribution to the vigilance authority and halting the contract despite immense pressure, Mr. X demonstrated a high degree of accountability towards citizen welfare. Esprit de corps is a classical management principle that emphasizes building team spirit, unity, harmony, and mutual trust among personnel within an organization. It is not the primary principle demonstrated in this scenario. Equity refers to the principle of fairness, justice, and impartiality in administration, ensuring that public services and resources are distributed without bias. While his actions were just, the specific act of reporting to vigilance and taking responsibility highlights accountability rather than equity. Delegation is the administrative process of transferring authority and responsibility for specific tasks from a superior to a subordinate or a third-party service provider. Mr. X's actions were about holding the delegated party accountable, not the act of delegation itself. Therefore, the correct option is C.
With reference to the 'Pradhan Mantri Surakshit Matritva Abhiyan', consider the following statements:
1. This scheme guarantees a minimum package of antenatal care services to women in their second and third trimesters of pregnancy and six months post-delivery health care service in any government health facility.
2. Under this scheme, private sector health care providers of certain specialities can volunteer to provide services at nearby government health facilities.
Which of the statements given above is/are correct?
* Statement 1: Incorrect. The Pradhan Mantri Surakshit Matritva Abhiyan (PMSMA) provides a minimum package of antenatal care (ANC) services only during the second and third trimesters of pregnancy. It does not cover post-delivery health care services for six months. The focus is on ensuring safe pregnancies through early detection and management of high-risk cases. * Statement 2: Correct. Under PMSMA, private sector health care providers (such as gynecologists, radiologists, and physicians) can volunteer to provide free services at nearby government health facilities on the 9th of every month. This public-private partnership enhances access to specialized care for pregnant women.
Which of the following statements with regard to the persons with disabilities in India is/are correct ?
1. The Rights of Persons with Disabilities Act, an Act passed by the Parliament of India in 2018, mandates reservation in education and employment, places a legal duty on Governments to ensure accessibility and non-discrimination.
2. The Sugamya Bharat Abhiyan focuses on achieving universal accessibility for Persons with Disabilities across three key domains — built infrastructure, transport systems and information and communication technology.
3. The National Divyangjan Finance and Development Corporation (NDFDC) is a public sector organisation set up by the Ministry of Corporate Affairs as a not-for-profit company to promote entrepreneurship among Persons with Disabilities (PwDs).
Select the answer using the code given below :
Statement 1 is Incorrect: The Rights of Persons with Disabilities (RPwD) Act was passed by the Parliament of India in 2016, not 2018. It aligns with the UN Convention on the Rights of Persons with Disabilities and places a legal obligation on governments to ensure non-discrimination and accessibility. It also mandates reservations for PwDs, such as increasing the quota to 4% in government employment and 5% in higher education. Statement 2 is Correct: The Sugamya Bharat Abhiyan (Accessible India Campaign) was launched in 2015 by the Department of Empowerment of Persons with Disabilities (DEPwD). It focuses on achieving universal accessibility for Persons with Disabilities across three key domains: built infrastructure (barrier-free public buildings), transport systems (accessible railways, airports, and roads), and information and communication technology (accessible government websites and digital ecosystems). Statement 3 is Incorrect: The National Divyangjan Finance and Development Corporation (NDFDC) is a Central Public Sector Undertaking registered as a not-for-profit company to provide concessional financial assistance to promote entrepreneurship, self-employment, and higher education among PwDs. However, it was set up under the aegis of the Ministry of Social Justice and Empowerment, not the Ministry of Corporate Affairs. Therefore, the correct option is B.
Consider the following statements :
Statement-I :India's public sector health care system largely focuses on curative care with limited preventive, promotive and rehabilitative care.
Statement-II: Under India's decentralized approach to health care delivery, the States are primarily responsible for organizing health services.
Which one of the following is correct in respect of the above statements?
* Statement I is correct: India's public healthcare system prioritises curative care, which focuses on treating existing illnesses. Preventive, promotive, and rehabilitative care, which aims to prevent diseases, promote good health, and help people recover from illness, receive less emphasis. * Statement II is correct: India's healthcare system follows a decentralised approach. The central government sets policies and provides financial assistance, but individual states are responsible for organising and delivering health services to their populations. This allows for flexibility based on local needs and contexts.
Therefore, the answer is Both Statement I and Statement II are correct.
Consider the following statements in relation to Janani Suraksha Yojana:
1. It is safe motherhood intervention of the State Health Departments.
2. Its objective is to reduce maternal and neonatal mortality among poor pregnant women.
3. It aims to promote institutional delivery among poor pregnant women.
4. Its objective includes providing public health facilities to sick infants up to one year of age.
How many of the statements given above are correct?
Statement 1 is incorrect: Janani Suraksha Yojana (JSY) is a 100% Centrally Sponsored Scheme under the National Health Mission (NHM). It is a central intervention implemented by states, not an intervention of the State Health Departments. Statement 2 is correct: The primary objective is to reduce maternal and neonatal mortality by encouraging safe, institutional births. Statement 3 is correct: The scheme provides a cash incentive to mothers to promote institutional delivery, particularly among those from BPL, SC, and ST households. Statement 4 is incorrect: While care for sick infants is a priority under the National Health Mission, the provision of free facilities for sick infants up to one year of age is specifically a feature of the Janani Shishu Suraksha Karyakram (JSSK) launched in 2011. JSY, launched in 2005, is primarily a conditional cash transfer scheme for delivery.
Show 3 more PYQs
With reference to the Pradhan Mantri Shram Yogi Maan-dhan (PM-SYM) Yojana, consider the following statements:
1. The entry age group for enrolment in the scheme is 21 to 40 years.
2. Age specific contribution shall be made by the beneficiary.
3. Each subscriber under the scheme shall receive a minimum pension of ₹ 3,000 per month after attaining the age of 60 years.
4. Family pension is applicable to the spouse and unmarried daughters.
Which of the statements given above is/are correct?
With reference to the Pradhan Mantri Shram Yogi Maan-dhan (PM-SYM) Yojana, here's the breakdown of the statements: * Statement 1: Incorrect. The eligible age group for enrolment in the scheme is 18 to 40 years, not 21 to 40 years. This allows younger workers to join early and contribute for a longer period. * Statement 2: Correct. Beneficiaries are required to make age-specific monthly contributions, which increase with age. For instance, contributions start at ₹55 for an 18-year-old and go up to ₹200 for a 40-year-old. * Statement 3: Correct. Subscribers will receive a minimum pension of ₹3,000 per month after attaining 60 years of age. This provides social security for workers in the unorganized sector. * Statement 4: Incorrect. Family pension is available only to the spouse, who will receive 50% of the pension amount after the subscriber's death. Unmarried daughters are not eligible for this benefit.
Consider the following in respect of ‘National Career Service’:
1. National Career Service is an initiative of the Department of Personnel and Training, Government of India.
2. National Career Service has been launched in a Mission Mode to improve the employment opportunities to uneducated youth of the country.
Which of the above statements is/are correct?
Statement 1 is incorrect. The National Career Service is not an initiative of the Department of Personnel and Training, Government of India. It is actually implemented by the Directorate General of Employment, Ministry of Labour & Employment. Statement 2 is incorrect. The National Career Service has indeed been launched in a Mission Mode, but it is not specifically targeted at improving the employment opportunities for uneducated youth of the country. It is a comprehensive platform providing a wide array of employment and career related services to all citizens of India, aiming to bridge the gap between jobseekers and employers, candidates seeking training and career guidance, and agencies providing training and career counselling.
Regarding ‘Atal Pension Yojana’, which of the following statements is/are correct?
1. It is a minimum guaranteed pension scheme mainly targeted at unorganized sector workers
2. Only one member of a family can join the scheme
3. Some amount of pension is guaranteed for the spouse for life after the subscriber’s death.
Select the correct answer using the code given below:
Statement 1 is Correct: Atal Pension Yojana is a minimum guaranteed pension scheme primarily targeted at unorganized sector workers in India. It encourages saving for retirement through regular contributions during their working years. Statement 2 is Incorrect: There is no restriction on the number of family members who can join the Atal Pension Yojana scheme. As long as they meet the eligibility criteria (age 18-40 and savings bank account), multiple members within a family can enroll. Statement 3 is Correct: Atal Pension Yojana provides a pension benefit for the spouse after the subscriber's death. The spouse becomes the nominee and receives a pension, though the specific amount might differ depending on the chosen pension plan by the subscriber. Hence, option C is the correct answer.