Consumer Protection Act, 2019
Social Justice & Development
- PYQs8
- Articles1
Background
It's a significant legislative reform impacting citizen rights, market regulation, and the digital economy, reflecting the government's commitment to consumer welfare in a rapidly changing market environment.
The Consumer Protection Act, 2019, replaced the Consumer Protection Act, 1986, to modernize the framework governing consumer rights and redressal mechanisms, adapting to new challenges posed by e-commerce, digital services, and product liability.
Facts & tables
- Scope
- Covers e-commerce transactions, direct selling, and telemarketing, unlike the previous act.
- Central Consumer Protection Authority (CCPA)
- Established to promote, protect, and enforce the rights of consumers as a class.
- Product Liability
- Introduces product liability action, holding manufacturers, service providers, and sellers responsible for defective products or services.
- Dispute Resolution
- Provides for mediation as an alternative dispute resolution mechanism.
| Type | Reference |
|---|---|
| Conceptual area | Social Justice |
| Conceptual area | Digital Economy |
| Body | Role |
|---|---|
| Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution | Administers |
Prelims angle
Prelims angle: Multi-statement analysis
Prelims angle: Factual recall
- Replaced CPA 1986.
- Covers e-commerce, direct selling.
- Introduced product liability.
- Established Central Consumer Protection Authority (CCPA).
- Provision for mediation.
| Year | Framing tags |
|---|---|
| 2026 | Multi-statement analysis, Factual recall |
| 2026 | Factual recall, Multi-statement analysis |
| 2024 | Multi-statement analysis, Factual recall |
| 2024 | Factual recall, Conceptual understanding |
| 2019 | Multi-statement analysis, Factual recall |
| 2018 | Multi-statement analysis, Factual recall |
| 2017 | Statement-based questions, Factual recall |
| 2016 | Multi-statement analysis, Factual recall |
Timeline
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Social Justice
Conceptual area
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Digital Economy
Conceptual area
-
Prelims 2016
Multi-statement analysis, Factual recall
-
Prelims 2017
Statement-based questions, Factual recall
-
Prelims 2018
Multi-statement analysis, Factual recall
-
Prelims 2019
Multi-statement analysis, Factual recall
-
Prelims 2024
Multi-statement analysis, Factual recall
-
Prelims 2024
Factual recall, Conceptual understanding
-
Prelims 2026
Multi-statement analysis, Factual recall
-
Prelims 2026
Factual recall, Multi-statement analysis
-
Government Orders Removal of Unauthorised E-Rickshaw Battery Management Apps from App Stores to Protect Consumers
The CPA 2019 is a landmark legislation that expanded consumer rights to include e-commerce, established the CCPA for enforcement, introduced product liability, and streamlined dispute resolution, replacing the 1986 Act.
See also
Past papers
2016–2026 · 8 questions
In the news
Government Orders Removal of Unauthorised E-Rickshaw Battery Management Apps from App Stores to Protect Consumers
The CPA 2019 is a landmark legislation that expanded consumer rights to include e-commerce, established the CCPA for enforcement, introduced product liability, and streamlined dispute resolution, replacing the 1986 Act.
Try these PYQs
With reference to the provisions made under the National Food Security Act, 2013 consider the following statements:
1. The families coming under the category of 'below poverty line (BPL)' only are eligible to receive subsidised grains.
2. The eldest woman in a household, of age 18 years or above, shall be the head of the household for the purpose of issuance of a ration card.
3. Pregnant women and lactating mothers are entitled to a take-home ration' of 1600 calories per day during pregnancy and for six months thereafter.
Which of the statements given above is/are correct?
Statement 1 is incorrect: In 2013, NFSA was enacted to provide food security to 67% of the population in the form of highly subsidized food grains at Rs. 2 and 3 per Kg for wheat and rice respectively. Beneficiaries are identified using Socio-economic Caste Census (SECC) methodology so even non-BPL will also benefit. Statement 2 is correct: Under the NFSA, to issue ration cards the eldest woman of a household aged 18 years or above would be considered as head. Hence, this statement is correct. Statement 3 is incorrect: Pregnant women and lactating mothers are entitled to a nutritious take home ration of 600 Calories and a maternity benefit of at least Rs 6,000 for six months, says the official act.
Which of the following statements with regard to the persons with disabilities in India is/are correct ?
1. The Rights of Persons with Disabilities Act, an Act passed by the Parliament of India in 2018, mandates reservation in education and employment, places a legal duty on Governments to ensure accessibility and non-discrimination.
2. The Sugamya Bharat Abhiyan focuses on achieving universal accessibility for Persons with Disabilities across three key domains — built infrastructure, transport systems and information and communication technology.
3. The National Divyangjan Finance and Development Corporation (NDFDC) is a public sector organisation set up by the Ministry of Corporate Affairs as a not-for-profit company to promote entrepreneurship among Persons with Disabilities (PwDs).
Select the answer using the code given below :
Statement 1 is Incorrect: The Rights of Persons with Disabilities (RPwD) Act was passed by the Parliament of India in 2016, not 2018. It aligns with the UN Convention on the Rights of Persons with Disabilities and places a legal obligation on governments to ensure non-discrimination and accessibility. It also mandates reservations for PwDs, such as increasing the quota to 4% in government employment and 5% in higher education. Statement 2 is Correct: The Sugamya Bharat Abhiyan (Accessible India Campaign) was launched in 2015 by the Department of Empowerment of Persons with Disabilities (DEPwD). It focuses on achieving universal accessibility for Persons with Disabilities across three key domains: built infrastructure (barrier-free public buildings), transport systems (accessible railways, airports, and roads), and information and communication technology (accessible government websites and digital ecosystems). Statement 3 is Incorrect: The National Divyangjan Finance and Development Corporation (NDFDC) is a Central Public Sector Undertaking registered as a not-for-profit company to provide concessional financial assistance to promote entrepreneurship, self-employment, and higher education among PwDs. However, it was set up under the aegis of the Ministry of Social Justice and Empowerment, not the Ministry of Corporate Affairs. Therefore, the correct option is B.
Which of the following international conventions have **not** been ratified by India?
1. Employment Policy Convention
2. Abolition of Forced Labour Convention
3. International Convention on the Protection of the Rights of All Migrant Workers and Members of Their Families
4. Geneva Convention Relative to the Protection of Civilian Persons in Time of War
5. Convention on Reduction of Statelessness
Select the answer using the code given below:
Statement 1 is Incorrect: The Employment Policy Convention, 1964 (ILO No. 122) is one of the International Labour Organization's governance (priority) conventions. India ratified it on November 17, 1998. Statement 2 is Incorrect: The Abolition of Forced Labour Convention, 1957 (ILO No. 105) is a fundamental ILO convention. India ratified it on May 18, 2000. Statement 3 is Correct: The International Convention on the Protection of the Rights of All Migrant Workers and Members of Their Families (1990) is a UN multilateral treaty. India has neither signed nor ratified this convention. Statement 4 is Incorrect: The Geneva Convention Relative to the Protection of Civilian Persons in Time of War (1949) (also known as the Fourth Geneva Convention) was ratified by India on November 9, 1950, and implemented domestically via the Geneva Conventions Act, 1960. *(Note: The question setter likely confused this with the 1951 Refugee Convention, which was adopted in Geneva and which India has not ratified).* Statement 5 is Correct: The Convention on Reduction of Statelessness (1961) has not been signed or ratified by India. India is not a party to the 1951 Refugee Convention, the 1954 Convention on Statelessness, or this 1961 Convention. *Conclusion:* Factually, only conventions 3 and 5 have not been ratified by India. However, among the given options, there is a discrepancy as no option perfectly matches "3 and 5". Since any correct answer must include the unratified conventions 3 and 5, Option D is the only possible choice by elimination.
With reference to the Pradhan Mantri Shram Yogi Maan-dhan (PM-SYM) Yojana, consider the following statements:
1. The entry age group for enrolment in the scheme is 21 to 40 years.
2. Age specific contribution shall be made by the beneficiary.
3. Each subscriber under the scheme shall receive a minimum pension of ₹ 3,000 per month after attaining the age of 60 years.
4. Family pension is applicable to the spouse and unmarried daughters.
Which of the statements given above is/are correct?
With reference to the Pradhan Mantri Shram Yogi Maan-dhan (PM-SYM) Yojana, here's the breakdown of the statements: * Statement 1: Incorrect. The eligible age group for enrolment in the scheme is 18 to 40 years, not 21 to 40 years. This allows younger workers to join early and contribute for a longer period. * Statement 2: Correct. Beneficiaries are required to make age-specific monthly contributions, which increase with age. For instance, contributions start at ₹55 for an 18-year-old and go up to ₹200 for a 40-year-old. * Statement 3: Correct. Subscribers will receive a minimum pension of ₹3,000 per month after attaining 60 years of age. This provides social security for workers in the unorganized sector. * Statement 4: Incorrect. Family pension is available only to the spouse, who will receive 50% of the pension amount after the subscriber's death. Unmarried daughters are not eligible for this benefit.
Consider the following in respect of ‘National Career Service’:
1. National Career Service is an initiative of the Department of Personnel and Training, Government of India.
2. National Career Service has been launched in a Mission Mode to improve the employment opportunities to uneducated youth of the country.
Which of the above statements is/are correct?
Statement 1 is incorrect. The National Career Service is not an initiative of the Department of Personnel and Training, Government of India. It is actually implemented by the Directorate General of Employment, Ministry of Labour & Employment. Statement 2 is incorrect. The National Career Service has indeed been launched in a Mission Mode, but it is not specifically targeted at improving the employment opportunities for uneducated youth of the country. It is a comprehensive platform providing a wide array of employment and career related services to all citizens of India, aiming to bridge the gap between jobseekers and employers, candidates seeking training and career guidance, and agencies providing training and career counselling.
Show 3 more PYQs
Regarding ‘Atal Pension Yojana’, which of the following statements is/are correct?
1. It is a minimum guaranteed pension scheme mainly targeted at unorganized sector workers
2. Only one member of a family can join the scheme
3. Some amount of pension is guaranteed for the spouse for life after the subscriber’s death.
Select the correct answer using the code given below:
Statement 1 is Correct: Atal Pension Yojana is a minimum guaranteed pension scheme primarily targeted at unorganized sector workers in India. It encourages saving for retirement through regular contributions during their working years. Statement 2 is Incorrect: There is no restriction on the number of family members who can join the Atal Pension Yojana scheme. As long as they meet the eligibility criteria (age 18-40 and savings bank account), multiple members within a family can enroll. Statement 3 is Correct: Atal Pension Yojana provides a pension benefit for the spouse after the subscriber's death. The spouse becomes the nominee and receives a pension, though the specific amount might differ depending on the chosen pension plan by the subscriber. Hence, option C is the correct answer.
Consider the following statements about Particularly Vulnerable Tribal Groups (PVTGs) in India :
1. PVTGs reside in 18 States and one Union Territory.
2. A stagnant or declining population is one of the criteria for determining PVTG status.
3. There are 95 PVTGs officially notified in the country so far.
4. Irular and Konda Reddi Tribes are included in the list of PVTGs.
Which of the statements given above are correct?
During the fourth Five-Year Plan, a sub-category was created within Scheduled Tribes, known as Particularly Vulnerable Tribal Groups, to identify groups that are considered to be at a lower level of development. Statement 1 is correct: PVTGs are spread over 18 states and one Union Territory (Andaman & Nicobar Islands) in India. Statement 2 is correct: The criteria for determining PVTG status include a pre-agricultural level of technology, a stagnant or declining population, extremely low literacy, and a subsistence-level of economy. Statement 3 is incorrect: As of now, there are 75 PVTGs officially notified in the country, not 95. Statement 4 is correct: Both Irular and Konda Reddi tribes are included in the list of PVTGs. So, the correct statements are 1, 2, and 4.
With reference to the 'Pradhan Mantri Surakshit Matritva Abhiyan', consider the following statements:
1. This scheme guarantees a minimum package of antenatal care services to women in their second and third trimesters of pregnancy and six months post-delivery health care service in any government health facility.
2. Under this scheme, private sector health care providers of certain specialities can volunteer to provide services at nearby government health facilities.
Which of the statements given above is/are correct?
* Statement 1: Incorrect. The Pradhan Mantri Surakshit Matritva Abhiyan (PMSMA) provides a minimum package of antenatal care (ANC) services only during the second and third trimesters of pregnancy. It does not cover post-delivery health care services for six months. The focus is on ensuring safe pregnancies through early detection and management of high-risk cases. * Statement 2: Correct. Under PMSMA, private sector health care providers (such as gynecologists, radiologists, and physicians) can volunteer to provide free services at nearby government health facilities on the 9th of every month. This public-private partnership enhances access to specialized care for pregnant women.