PYQs
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Essential for understanding citizen-centric governance, administrative reforms, the role of technology in public service delivery, and accountability mechanisms in India's democratic framework.
Public grievance redressal mechanisms are crucial for ensuring accountability, transparency, and citizen-centric governance in a democratic setup, providing a formal channel for citizens to voice concerns and seek resolution from government bodies.
CPGRAMS Function
A centralized online platform for public grievance redressal, aiming to improve efficiency, quality, and accountability.
Reforms & Timelines
Implementation of 10-Step CPGRAMS Reforms and guidelines to reduce grievance redressal timeline from 30 days to 21 days.
Technological Integration
Features an AI-enabled chatbot 'Samadhan Didi' for multilingual, voice-based grievance registration and accurate routing.
Monitoring
Includes a Review Meeting Module for periodic oversight by senior officers.
Purpose
Provide a single platform for citizens to register complaints, track status, and ensure time-bound action by authorities.
Operational Features
Automated assignment of grievances, escalation of unresolved cases to higher authorities, and generation of notices for delays.
Impact on Governance
Improves accountability among officers and ensures timely attention to genuine grievances, fostering citizen trust.
Static syllabus anchors
| Type | Reference |
|---|---|
| Conceptual area | Indian Polity & Governance |
| Conceptual area | Administrative Reforms |
| Conceptual area | E-governance |
| Conceptual area | Welfare Schemes & Social Policies |
Institutions & roles
| Body | Role |
|---|---|
| Ministry of Personnel, Public Grievances and Pensions | Oversees and implements |
| Maharashtra Food and Drug Administration (FDA) | Implements |
Prelims angle: Statement-based questions
Prelims angle: Factual recall
Consider the following statements about Mission Sudarshan Chakra of India: 1. It aims to enhance India's air defence, ballistic missile defence and aerial o...
Mr. X, a senior officer, was overseeing a critical vaccination programme during a pandemic. He found that a private service provider responsible for vaccine ...
Consider the following statements with reference to the Sagarmala Programme of the Government of India : I. The Sagarmala Programme seeks to achieve port-le...
Which of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
Consider the following statements with respect to the AI Impact Summit, 2026 held in New Delhi : 1. The Summit's intellectual framework was based on three f...
Consider the following statements about Mission Sudarshan Chakra of India: 1. It aims to enhance India's air defence, ballistic missile defence and aerial o...
Mr. X, a senior officer, was overseeing a critical vaccination programme during a pandemic. He found that a private service provider responsible for vaccine ...
Consider the following statements with reference to the Sagarmala Programme of the Government of India : I. The Sagarmala Programme seeks to achieve port-le...
Which of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
Consider the following statements with respect to the AI Impact Summit, 2026 held in New Delhi : 1. The Summit's intellectual framework was based on three f...
Consider the following statements about Mission Sudarshan Chakra of India: 1. It aims to enhance India's air defence, ballistic missile defence and aerial o...
Mr. X, a senior officer, was overseeing a critical vaccination programme during a pandemic. He found that a private service provider responsible for vaccine ...
Consider the following statements with reference to the Sagarmala Programme of the Government of India : I. The Sagarmala Programme seeks to achieve port-le...
Which of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
Consider the following statements with respect to the AI Impact Summit, 2026 held in New Delhi : 1. The Summit's intellectual framework was based on three f...
Consider the following statements about Mission Sudarshan Chakra of India: 1. It aims to enhance India's air defence, ballistic missile defence and aerial o...
Mr. X, a senior officer, was overseeing a critical vaccination programme during a pandemic. He found that a private service provider responsible for vaccine ...
Consider the following statements with reference to the Sagarmala Programme of the Government of India : I. The Sagarmala Programme seeks to achieve port-le...
Which of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
Consider the following statements with respect to the AI Impact Summit, 2026 held in New Delhi : 1. The Summit's intellectual framework was based on three f...
Consider the following statements about Mission Sudarshan Chakra of India: 1. It aims to enhance India's air defence, ballistic missile defence and aerial o...
Mr. X, a senior officer, was overseeing a critical vaccination programme during a pandemic. He found that a private service provider responsible for vaccine ...
Consider the following statements with reference to the Sagarmala Programme of the Government of India : I. The Sagarmala Programme seeks to achieve port-le...
Which of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
Consider the following statements with respect to the AI Impact Summit, 2026 held in New Delhi : 1. The Summit's intellectual framework was based on three f...
Consider the following statements in relation to Janani Suraksha Yojana: 1. It is safe motherhood intervention of the State Health Departments. 2. Its object...
Consider the following statements : Statement-I :India's public sector health care system largely focuses on curative care with limited preventive, promotiv...
Consider the following statements in relation to Janani Suraksha Yojana: 1. It is safe motherhood intervention of the State Health Departments. 2. Its object...
Consider the following statements : Statement-I :India's public sector health care system largely focuses on curative care with limited preventive, promotiv...
Consider the following statements in relation to Janani Suraksha Yojana: 1. It is safe motherhood intervention of the State Health Departments. 2. Its object...
Open questionConsider the following statements : Statement-I :India's public sector health care system largely focuses on curative care with limited preventive, promotiv...
Open questionConsider the following statements in relation to Janani Suraksha Yojana: 1. It is safe motherhood intervention of the State Health Departments. 2. Its object...
Open questionConsider the following statements : Statement-I :India's public sector health care system largely focuses on curative care with limited preventive, promotiv...
Open questionConsider the following statements about Mission Sudarshan Chakra of India: 1. It aims to enhance India's air defence, ballistic missile defence and aerial o...
Open questionMr. X, a senior officer, was overseeing a critical vaccination programme during a pandemic. He found that a private service provider responsible for vaccine ...
Open questionConsider the following statements with reference to the Sagarmala Programme of the Government of India : I. The Sagarmala Programme seeks to achieve port-le...
Open questionWhich of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
Open questionConsider the following statements with respect to the AI Impact Summit, 2026 held in New Delhi : 1. The Summit's intellectual framework was based on three f...
Open questionConsider the following statements about Mission Sudarshan Chakra of India: 1. It aims to enhance India's air defence, ballistic missile defence and aerial o...
Open questionMr. X, a senior officer, was overseeing a critical vaccination programme during a pandemic. He found that a private service provider responsible for vaccine ...
Open questionConsider the following statements with reference to the Sagarmala Programme of the Government of India : I. The Sagarmala Programme seeks to achieve port-le...
Open questionWhich of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
Open questionConsider the following statements with respect to the AI Impact Summit, 2026 held in New Delhi : 1. The Summit's intellectual framework was based on three f...
Open questionConsider the following statements about Mission Sudarshan Chakra of India: 1. It aims to enhance India's air defence, ballistic missile defence and aerial o...
Open questionMr. X, a senior officer, was overseeing a critical vaccination programme during a pandemic. He found that a private service provider responsible for vaccine ...
Open questionConsider the following statements with reference to the Sagarmala Programme of the Government of India : I. The Sagarmala Programme seeks to achieve port-le...
Open questionWhich of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
Open questionConsider the following statements with respect to the AI Impact Summit, 2026 held in New Delhi : 1. The Summit's intellectual framework was based on three f...
Open questionConsider the following statements about Mission Sudarshan Chakra of India: 1. It aims to enhance India's air defence, ballistic missile defence and aerial o...
Open questionMr. X, a senior officer, was overseeing a critical vaccination programme during a pandemic. He found that a private service provider responsible for vaccine ...
Open questionConsider the following statements with reference to the Sagarmala Programme of the Government of India : I. The Sagarmala Programme seeks to achieve port-le...
Open questionWhich of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
Open questionConsider the following statements with respect to the AI Impact Summit, 2026 held in New Delhi : 1. The Summit's intellectual framework was based on three f...
Open questionConsider the following statements about Mission Sudarshan Chakra of India: 1. It aims to enhance India's air defence, ballistic missile defence and aerial o...
Open questionMr. X, a senior officer, was overseeing a critical vaccination programme during a pandemic. He found that a private service provider responsible for vaccine ...
Open questionConsider the following statements with reference to the Sagarmala Programme of the Government of India : I. The Sagarmala Programme seeks to achieve port-le...
Open questionWhich of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
Open questionConsider the following statements with respect to the AI Impact Summit, 2026 held in New Delhi : 1. The Summit's intellectual framework was based on three f...
Open questionPARLIAMENT QUESTION: CPGRAMS & DIGITAL PENSION REFORMS
05 Aug 2026 · CPGRAMS is India's online platform for public grievance redressal, undergoing reforms to enhance efficiency, accountability, and citizen access, notably through AI integration and reduced resolution times, reflecting the government's commitment to citizen-centric governance.
Read articleMaharashtra FDA resolves 72% of 13,857 complaints in three months; AI filters out over 11,000 invalid submissions
16 Oct 2026 · Public grievance redressal mechanisms, especially online portals, are vital for citizen-centric governance, ensuring accountability and timely resolution of complaints through features like automated escalation and AI-based screening.
Read articleUPSC has asked 12 linked questions on Public Grievance Redressal Mechanisms in Mains. Write an answer to one — and get it evaluated.
Practice official previous year questions asked by UPSC related to this concept.
With reference to Ayushman Bharat Digital Mission, consider the following statements: 1. Private and public hospitals must adopt it. 2. As it aims to achieve...
Consider the following statements in relation to Janani Suraksha Yojana: 1. It is safe motherhood intervention of the State Health Departments. 2. Its object...
Consider the following statements about Mission Sudarshan Chakra of India: 1. It aims to enhance India's air defence, ballistic missile defence and aerial o...
Mr. X, a senior officer, was overseeing a critical vaccination programme during a pandemic. He found that a private service provider responsible for vaccine ...
Which of the following is/are the aim/aims of "Digital India" Plan of the Government of India? 1. Formation of India's own Internet companies like China did...
Consider the following statements : Statement-I :India's public sector health care system largely focuses on curative care with limited preventive, promotiv...
With reference to ‘Initiative for Nutritional Security through Intensive Millets Promotion’, which of the following statements is/are correct? 1. This init...
Consider the following statements with reference to the Sagarmala Programme of the Government of India : I. The Sagarmala Programme seeks to achieve port-le...
Which of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
GPS-Aided Geo Augmented Navigation (GAGAN) uses a system of ground stations to provide necessary augmentation. Which of the following statements is/are corre...
Consider the following statements with respect to the AI Impact Summit, 2026 held in New Delhi : 1. The Summit's intellectual framework was based on three f...
In the context of wearable technology, which of the following tasks is/are accomplished by wearable devices? 1. Location identification of a person 2. Slee...
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